HERBERT MIRIAN ONYINYECHI
Sales & Operations Leader | Customer Service Specialist
Abuja, NG.About
Highly dedicated and goal-oriented professional with a proven track record in business administration, customer service, and team leadership. Adept at leveraging diverse experiences to drive innovation, optimize operations, and achieve strategic objectives within dynamic work environments. Committed to enhancing organizational development and success through measurable impact and effective stakeholder management.
Work
FIDELITY BANK
|Senior Sales Associate
Abuja, FCT, Nigeria
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Summary
Drove sales growth and managed client relationships to achieve revenue targets and deliver high-level customer service within the banking sector.
Highlights
Cultivated strong client relationships, ensuring high retention and satisfaction rates through proactive engagement.
Developed and executed realistic revenue goals, consistently contributing to the achievement of agreed sales targets.
Provided exceptional customer service, enhancing client experience and fostering loyalty within a competitive financial environment.
KENTUCKY FRIED CHICKEN (KFC)
|Shift Manager
Abuja, FCT, Nigeria
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Summary
Managed daily restaurant operations, leading team performance, optimizing inventory, and ensuring high standards of customer service and operational efficiency.
Highlights
Reduced employee turnover by 25% through the implementation of a comprehensive training program and fostering a positive work environment.
Decreased inventory costs by 10% by implementing efficient inventory management practices and minimizing wastage.
Maintained high standards of cleanliness and hygiene, achieving a 95% score on health and safety inspections and receiving recognition for excellence.
Managed staff scheduling, hiring, and training for new employees, ensuring optimal team performance and customer satisfaction.
Oversaw restaurant protocols and customer interactions, resolving inquiries and ensuring smooth service delivery.
Premium pension limited
|Customer care representative
Abuja, FCT, Nigeria
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Summary
Served as a primary point of contact for customer inquiries and complaints, ensuring high satisfaction through professional and efficient service delivery.
Highlights
Improved customer satisfaction ratings by 20% through proactive resolution of complaints and implementation of enhanced customer service protocols.
Efficiently handled a high volume of customer inquiries via calls, emails, and chat, providing timely and accurate information on products and services.
Resolved complex customer complaints professionally, offering effective solutions and alternatives to ensure positive outcomes and retain client trust.
Volunteer
GSS AGWADA
|Teacher (National Youth Service Corps - NYSC)
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Summary
Volunteered as a teacher through the National Youth Service Corps, contributing to educational development in a rural community.
Highlights
Delivered educational instruction to students in various subjects, fostering a positive learning environment.
Supported student development through mentorship and engagement in extracurricular activities.
Contributed to community development initiatives as part of the National Youth Service Corps program in Nasarawa State.
Education
INTERLINK POLYTECHNIC, OSUN STATE
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Higher National Diploma (HND)
Business Administration
Grade: Upper credit
INTERLINK POLYTECHNIC OSUN STATE
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National Diploma
Mass Communication
Grade: Upper credit
Languages
English
Igbo
Hausa
Skills
Communication
Client Relationship Management, Customer Inquiries, Complaint Resolution, Team Collaboration.
Team Leadership
Staff Training & Development, Scheduling, Team Management, Operational Oversight.
Customer Service
Customer Satisfaction, Complaint Resolution, Client Relationship Management, Service Protocols.
Business Administration
Strategic Planning, Organizational Development, Process Improvement, Operational Management.
Sales Management
Revenue Goals, Sales Targets, Client Retention, Market Analysis.
Inventory Management
Cost Reduction, Wastage Minimization, Stock Control, Supply Chain Optimization.
Operational Management
Restaurant Protocol, Health & Safety Compliance, Efficiency Improvement, Workflow Optimization.
Problem-Solving
Issue Resolution, Solution Development, Strategic Thinking, Critical Analysis.
Goal-Oriented
Target Achievement, Performance Driven, Results-Oriented, Strategic Execution.